Policies

Terms & Conditions

Welcome to mabrookUGC, operated by VM MEDIA LLC, headquartered in Sharjah Media City, Sharjah, United Arab Emirates (“we,” “our,” “us”).

By accessing our website or using our services, you agree to the following Terms and Conditions. If you do not agree, please refrain from using our platform.

1. Overview of Services

mabrookUGC is a digital platform that connects brands with vetted creators in the GCC region for the purpose of producing high-performing User-Generated Content (UGC), optimized for TikTok, Snapchat, and other social platforms.

Brands can:

  • Purchase UGC video packages

  • Submit creative briefs

  • Choose from pre-vetted creators

  • Receive edited, ad-ready UGC videos

Creators can:

  • Accept assignments via the platform

  • Deliver UGC videos based on the brand briefing

  • Get paid per video upon delivery and approval

2. Payment & Delivery

All packages are paid upfront and are one-time payments as listed on the Pricing page.

Videos will be delivered digitally according to the selected package. Delivery times may vary based on creator availability and project complexity.

3. Brand Responsibilities

By ordering content through mabrookUGC, brands agree to:

  • Provide a clear and complete briefing via our form

  • Use the delivered UGC within the permitted usage scope

  • Pay the full package price upfront

  • Refrain from reselling or redistributing content to third parties without written permission

Ownership of the UGC is transferred to the brand after full payment and delivery.

4. Refund & Revision Policy

Due to the custom nature of UGC, all purchases are final. However:

  • If content is delivered outside of the agreed scope or is clearly defective, you may request a revision within 2 calendar days of delivery.

  • Revisions are limited to one round per video, unless otherwise agreed.

  • A revision refers to editing or re-cutting the existing footage (e.g., adjusting text overlays, trimming clips, or reordering scenes). It does not include re-shooting the video or changing the creator.

5. Usage Rights

Brands receive full commercial rights for the UGC they purchase, including:

  • Paid advertising (TikTok, Meta, Snapchat, YouTube, etc.)

  • Organic social media

  • Website or landing pages

Creators waive all rights to the content once payment has been issued.

6. Platform Guidelines

  • Hate speech, harassment, or discrimination of any kind will result in a permanent ban

  • We reserve the right to reject content or users who violate our guidelines

  • All activity must comply with applicable UAE and GCC regulations

7. Limitation of Liability

We provide our platform “as is” without warranties of any kind. We are not liable for:

  • Delays caused by creators or brands

  • Content that fails to meet campaign performance goals

  • Platform downtime or technical errors

Maximum liability is limited to the total amount paid for the affected order.

8. Privacy Policy

We respect your privacy. All data is processed in accordance with UAE data protection laws. Please refer to our [Privacy Policy] for details.

9. Modifications to Terms

We may update these Terms from time to time. You will be notified of significant changes via email or on the website. Continued use of the platform after updates constitutes acceptance of the revised terms.

10. Governing Law & Jurisdiction

These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be settled in the courts of Dubai, UAE.

Contact

If you have any questions, reach us at:

📩 hello@mabrookugc.com