Policies

Privacy Policy

At mabrookUGC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our platform.


1. Who We Are

mabrookUGC is operated by VM MEDIA LLC, headquartered in Sharjah Media City, Sharjah, United Arab Emirates.

Contact: hello@mabrookugc.com

2. What Information We Collect

a) For Brands:

  • Company name, contact name, and email

  • Billing and payment information

  • Campaign briefings and creative preferences

  • Login credentials (hashed)

b) For Creators:

  • Full name, email, nationality, phone number

  • Social profiles and video portfolio

  • Payment details (IBAN, PayPal, Wise, etc.)

  • Delivered content and performance data

c) Automatically Collected Data:

  • IP address, device type, browser type

  • Page visits, session duration, referral source

  • Cookies and usage analytics (via Google Analytics or similar tools)

3. How We Use Your Information

We use your data to:

  • Match brands and creators

  • Process payments and send invoices

  • Deliver platform features (dashboard, briefings, messaging)

  • Monitor performance and optimize user experience

  • Comply with legal obligations

We do not sell or rent your data to third parties.

4. How We Share Your Data

We may share limited data with:

  • Creators (only what’s needed to fulfill the brand’s brief)

  • Brands (only what’s needed to approve or revise creator content)

  • Third-party processors like Stripe, PayPal, or Wise (for payments)

  • Legal authorities if required by UAE law

5. Data Security & Storage

We use secure servers and encrypted protocols to protect your data. All personal and payment information is stored in compliance with UAE data protection laws and best practices.

6. Your Rights

You can request to:

  • Access your personal data

  • Correct or update your information

  • Delete your account and personal data (unless we are legally required to retain it)

  • Withdraw consent for marketing communication

Send requests to: hello@mabrookugc.com

7. Cookies Policy

Our website uses cookies to:

  • Track user sessions and behavior

  • Save your preferences

  • Analyze traffic and improve UX

You can disable cookies in your browser settings.

8. Changes to This Policy

We may update this policy occasionally. Significant changes will be announced via email or on our platform. Continued use of mabrookUGC constitutes your acceptance of the revised policy.

9. Governing Law

This policy is governed by the laws of the United Arab Emirates. Any disputes will be settled in the courts of Dubai, UAE.