Creator Terms & Conditions

1. Relationship of the parties

You are engaged as an independent contractor. Nothing in these Creator Terms creates an employer-employee, agency, partnership, franchise, or joint venture relationship. You are solely responsible for (a) your own tax filings and social contributions in your country of residence, (b) any business licensing or permits required to deliver freelance content services, (c) your own equipment, software, and workspace, and (d) your own insurance.

You have no authority to bind MabrookUGC or any Brand, and you may not hold yourself out as an employee, agent, or official representative of MabrookUGC.

In these Creator Terms: "Brand" means a business that uses the Platform to order Content; "Project" means a campaign a Brand sets up on the Platform, and "Brief" means the description of that Project; "Order" means your accepted and paid assignment to a Project, including your locked payout, the content type (Dark UGC or Spark UGC) and the rights details recorded for it on the Platform; "Content" means the videos, footage and other material you deliver for an Order; and "Dark UGC", "Spark UGC", "Assignment" and "Spark Licence Period" have the meanings given in Section 8.1.

2. Eligibility & verification

Age. You must be at least 18 years old. You confirm this yourself when you sign up. Giving your birth year is optional; if you give it, Brands can filter creators by age band, but they never see your birth year.
Accurate information. You must give true and current information, including your name, country of residence, contact details, TikTok account and — when a payout is due — your payout details, and you must keep it up to date.
No identity documents. We do not collect passports, national ID cards, Emirates ID, proof of address or selfie verification, and we will not ask for copies of identity documents as a routine check.
Case-specific checks only. If a specific payout or a suspected fraud case genuinely requires it, we may ask for the minimum evidence needed to resolve that case — for example, confirmation that the account holder name on your bank account matches your profile, or that you control the TikTok account you registered. We will tell you why we are asking and how the information will be used.
Your social accounts. You warrant that the social media accounts you use on the Platform are owned and operated by you, are not purchased, and do not contain artificially inflated followers or engagement.
Advertising permits. No advertising permit is required to sign up. A permit is required only for Spark projects: creators resident in the UAE need a valid UAE Media Council Advertiser Permit, and creators resident in Saudi Arabia a valid Mawthooq licence. Dark projects need no permit from you. See Section 3.4.
Approval. We review every application and may reject it, place it on a waiting list, or suspend or close a Creator account, including for false information, fraudulent behaviour, suspected fake-follower activity, or behaviour that brings the Platform into disrepute. When we suspend or close an account, we tell you the reason unless the law or an ongoing fraud investigation prevents it.

3. Assignments, briefs & delivery standards

3.1 Delivery standards

Accepting an assignment is a binding commitment to deliver the Content in accordance with the Brief and by the deadline shown for the assignment in your creator portal.
You must follow the Brief accurately, including script, scenes, product placement, hook, CTA, runtime, format (vertical 9:16 unless specified otherwise), resolution, and delivery file type.
Content must be original and produced by you. You may not sub-contract the work, use stock footage you do not own, or use AI-generated likenesses or voices of other people.
You must not impersonate any third party, use characters, brands, logos, or trademarks that do not belong to the Brand, or make false claims about the Brand's product or service.
You must deliver Content only via the Platform upload tool. Delivering Content directly to a Brand outside the Platform is a material breach and grounds for termination, and no payout is due for that Order.

3.2 People in your videos

No children. No identifiable person under 18 may appear in Content — including your own children or relatives, and including people in the background who can be recognised. This applies even if a parent or guardian agrees. If a Brief asks for a child to appear, do not accept it and tell us.
Other adults need their own permission. Your acceptance of these Creator Terms covers only you. Any other adult who appears in or contributes to the Content (a co-performer, a friend, a voice-over artist) must give their own permission before filming for the Brand's use of the Content under Section 8 (for Dark UGC, without time limit as part of the assigned video; for Spark UGC, in the Spark Ads during the Spark Licence Period), and should know that the video is an advertisement and how it will be used. You must keep a record of that permission and show it to us on request.
Bystanders. Do not film recognisable people who have not agreed to appear. Film only where you are allowed to film, and blur, crop or re-shoot if a stranger can be identified. In the UAE, Saudi Arabia and many other countries, filming or publishing images of people without their consent can be unlawful.
Other people's information. Do not show other people's personal information in Content — for example names or messages on screens, number plates or house numbers.

3.3 Music and third-party material

Use only music, sounds, images, clips, fonts and voice-overs that you created yourself, that are licensed for commercial advertising use, or that the Brand or the Platform has supplied or approved for that Project. Trending sounds on TikTok are often not licensed for ads; for Spark UGC, use sounds from TikTok's Commercial Music Library or no music, unless the Brief says otherwise.
Do not use other companies' brands, logos, products, characters or copyrighted works in a way that suggests a connection with them or infringes their rights.
Where the Brand supplies material (logos, product images, scripts, music or claims), the Brand is responsible for its rights in that material.

3.4 Advertising permits and disclosures

When you need a permit. No advertising permit is required to sign up. A permit is required only for Spark projects, where you post the video on your own TikTok profile: if you live in the UAE, a valid UAE Media Council Advertiser Permit; if you live in Saudi Arabia, a valid Mawthooq licence. Without it, you cannot apply for or accept a Spark project. Dark projects, where the video is delivered to the Brand and run from the Brand's own ad account, need no permit from you.
Adding your permit. You add your permit once — its number, its expiry date and, if you wish, a copy as a PDF — either in your profile or directly on the Spark project; it is then saved to your profile. The PDF is kept in private storage. Keep the details up to date, and do not take part in a Spark project once your permit has expired.
Other countries. You are responsible for any permit, licence or registration required where you live and where you publish.
Self-declared; your responsibility. Permit details are self-declared. MabrookUGC does not verify them. You are legally responsible for their accuracy and for your permit being valid. Brands see only "permit on file (self-declared)" — never its number, expiry date or document. A permit badge does not tell anyone that you are exempt from other rules, and no exemption follows from your follower count or your nationality. The disclosure rules below apply to Spark and Dark projects alike.
Disclosure. Label paid content as advertising wherever the law or the platform requires it (for example, TikTok's branded-content or "Paid partnership" setting, or a clear "#ad" / "إعلان" label). A Brief never authorises you to leave out a disclosure the law requires. If a Brief or a Brand asks you to hide that content is paid, do not do so and tell us.
Claims. Only make product claims that are true — from your own honest experience, or as supplied by the Brand in the Brief (the Brand is responsible for substantiating the claims it supplies). Do not make medical, health, financial or other regulated claims unless the Brief supplies them and they are lawful. Tell us if you are asked to say something you believe is false or misleading.
Restricted categories. Do not produce Content for products or services that are unlawful where they will be advertised or that the Brand Terms prohibit. You may decline any Brief you are not comfortable with.

4. Revisions & acceptance

Brands may request up to two (2) revisions per video, re-editing the existing footage, unless the Order says otherwise. Each revision request must be made within two (2) calendar days of delivery (including delivery of a revised version).
You must action reasonable revision requests within 48 hours of receipt.
Repeated refusal to action revisions that are within the scope of the Brief is grounds for non-payment for that Order and for a strike under Section 11.
Out-of-scope changes (re-shoots, Creator change, new concepts) are not required unless separately commissioned and paid for.

5. Compensation

Your price. You set your own price per video (minimum SAR 100) on your profile, and it is shown to Brands. When you apply to an open Brief or answer a Brand's invitation you may name a different price for that Project. The price the Brand accepts becomes the locked payout for that assignment; neither you nor the Brand can change it afterwards. Managed Campaigns run by MabrookUGC's team carry a fixed payout stated on the assignment instead.

⚡ Spark UGC — you post the video on your own TikTok profile and issue a Spark authorization code so the Brand can run it as a Spark Ad for 30 days. You keep your copyright.your price

⚫ Dark UGC — you deliver the video only; the Brand runs it as a Dark Ad from its own ad account. No posting on your profile, no Spark code. Once the Order is paid in full, the rights in the video pass to the Brand.your price

Payouts are gross, in Saudi Riyal (SAR), and are the per-video compensation owed by MabrookUGC to you for the assignment — including, for Dark UGC, the Assignment of the delivered video to the Brand (Section 8.1) and, for Spark UGC, the 30-day Spark licence and the Spark authorization for the Spark Licence Period (Sections 8.1 and 8.3). A longer Spark Licence Period or any other use of a Spark video is agreed and paid separately. MabrookUGC's service fee is charged to the Brand on top of your price and is never deducted from it. The Brand pays MabrookUGC before filming starts; MabrookUGC holds the amount and pays you after the Brand approves your Content (or once the Brand's review window has passed). You are solely responsible for any applicable taxes in your country of residence.

5.1 Applying and invitations

When a Brief is Open for Bids, you apply with your price; the Brand sees every applicant's price and selects the Creators it wants. When a Brand invites you, you answer with your price and the Brand confirms. You are not asked to film until the Brand has paid for the Project; you are notified the moment it is funded.

Rate lock: the payout amount shown on an assignment when you accept it (the price you named, once the Brand accepted it) is what you will be paid for that assignment. We may update rates prospectively, but rate changes do not affect assignments already accepted under the previous rate.

6. Payouts

6.1 Payouts in SAR (full payout)

Unless otherwise agreed in writing, payouts are processed in full in SAR by the MabrookUGC team (the "Full Payout Method"). You are responsible for (a) providing and maintaining accurate, up-to-date payout details, and (b) completing any case-specific check described in Section 2. The payout to you is the amount confirmed on the accepted assignment, arranged by the MabrookUGC team once it is due under Section 6.3 (after approval or deemed acceptance).

6.2 Payout details and currency

You must keep your payout details current. Where we are unable to complete a payout due to incomplete or inaccurate details, the payout may be delayed until the issue is resolved.
Your payout details (beneficiary name, IBAN and postal address) are stored encrypted, are never visible to Brands, and must never be sent in chat — the chat blocks them. We delete them after your final payout has been reconciled, or when you close your account and no payout is pending. Records of the payouts made to you are accounting and tax records: we keep them for seven (7) years after the end of the tax period to which they relate, or longer where another law requires.
Currency conversion, where applicable, is performed at the rate then in effect. We are not responsible for FX rate fluctuations.

6.3 Payout cycle

When your payout becomes due. The payout for a video becomes due (a) when the Brand approves it, or (b) if the Brand neither approves it nor requests a revision within two (2) calendar days of delivery (Section 4), when that review window ends (deemed acceptance). For Spark briefs, the payout also requires that you have provided the Spark Ad authorization code (Section 8.3).
Once due, payouts are arranged in SAR by the MabrookUGC team in the next regular payout cycle, subject only to the hold-back rules below.
Delays caused by banks or other third parties are outside our control.
We may hold back a payout only for the Order concerned, and only for as long as reasonably needed, where (a) the Brand has raised a dispute or chargeback about that Order, (b) we reasonably suspect fraud, infringement, fake account activity or a breach of these Creator Terms in connection with that Order, or (c) the law, a regulator or a court requires it. We tell you which Order is affected and why. Payouts for your other approved Orders are not held back for these reasons.

6.4 Clawbacks and set-off

A clawback — asking you to repay money already paid to you — is always limited to the Order it concerns, and only in these cases: (a) the pro-rata amount under Section 8.3 where you withdraw Spark authorization in breach of Section 8.3, or for your safety under case (d) of Section 8.3 — in the safety case, only that pro-rata share and nothing beyond it; (b) the payout for an Order where, after payment, the Content turns out to infringe someone's rights or to breach Section 3.2 to 3.4, and the Brand is refunded as a result; or (c) the reasonable value of a product sent to you for an Order that you did not deliver, if you do not return the product when asked. We may set off such an amount only against a payout still owed to you under the same Order, and never for more than the amount relating to that Order. Before we do so, we tell you the amount and the reason in writing and give you at least 14 days to respond. We never set off against, withhold or confiscate balances you have earned on other, unrelated Orders.

7. Referral program

We operate a Creator referral program ("Referral Program") on the following terms:

Active Creators receive a unique referral link from their dashboard.
When a new Creator signs up using your link, completes onboarding, is accepted onto the Platform, and finishes (delivers and is paid for) their first approved paid project, you earn a referral bonus of SAR 20 (or the amount then displayed on the dashboard, whichever is greater at the time the referred Creator's first project is approved).
Referral bonuses are credited to your dashboard balance and paid out with your next regular payout cycle, subject to the same minimum threshold and conditions as other payouts.
Self-referrals, duplicate accounts, multi-account schemes, and referrals of creators who do not independently meet our onboarding standards are prohibited and will be reversed.
We may modify, suspend, cap, or end the Referral Program at any time. Bonuses already earned and credited will not be affected by termination of the program, except in cases of fraud or breach.
Referral Program payouts are a marketing incentive and not compensation for services. They do not form part of any employment or agency relationship.

8. Intellectual property & content rights

8.1 Your rights depend on the type of Order

Your Order states whether it is Dark UGC (you only deliver the video; it is not posted on your profile, and the Brand runs it from its own ad accounts) or Spark UGC (you post the video on your own TikTok profile and give the Brand a Spark Ads authorization code).

Dark UGC — you assign the video to the Brand. Once the Brand has paid the Order in full, you assign to the Brand that placed the Order all transferable intellectual-property rights in the video you deliver for that Order, including the copyright and related economic rights (such as the rights of reproduction, publication, distribution, communication to the public, adaptation, translation and editing), worldwide, without time limit (for the full term of protection), for all media and channels, including the right to edit and adapt the video, to sub-license and transfer it, and to use it in any advertising (the "Assignment"). Your Order price is the full payment for the Assignment. Before the Order is paid in full, no rights pass to the Brand. The Assignment covers the delivered video only, not your social media accounts or your likeness apart from the video.

Your name, image and voice (Dark UGC). You irrevocably consent to the Brand using, without time limit, your name, image and voice as they appear in the delivered video, in connection with that video (including edited versions of it and ads made from it). This does not allow the Brand to use your likeness apart from the video, or to create synthetic versions of it.

MabrookUGC's licence is reserved. Before the Assignment takes effect you grant MabrookUGC the licence in Section 8.4, and the Assignment is subject to it. You also grant MabrookUGC the rights it needs to host, process and deliver the Content to the Brand and to administer the Order.

Spark UGC — you keep your copyright. You keep the copyright and all other rights in your Spark Content. When the Order has been paid and you provide the Spark code, you grant the Brand that placed the Order a non-exclusive licence to run your post as Spark Ads through the Spark code, on TikTok or the equivalent feature of the platform named in the Brief, for 30 days from the day you provide the code (the "Spark Licence Period"), unless a longer period agreed with you is recorded on the Order and paid separately. The Brand may have its advertising agency or media buyer run the Spark Ads for it. You also grant MabrookUGC the rights it needs to host, process and deliver the Content and to administer the Order.

Other uses of a Spark video. The Brand may not download or re-upload your Spark video unless you have separately agreed. Any other use of it — for example on the Brand's own organic accounts, as a Dark ad from the Brand's own ad accounts, or on its website — and any longer Spark Licence Period must be agreed separately, recorded on the Platform and paid to you on top of your Order price. You are free to decline. After the Spark Licence Period ends, the Brand must stop running the Spark Ads. Your own post on your own account remains yours to keep or delete as you choose (subject to Section 8.3 during the Spark Licence Period).

What the Brand may not do. Unless you give separate, specific written permission, the Brand may not: use the Content or your likeness to train or fine-tune AI models, or to generate synthetic or AI-generated versions of your face, voice or body ("deepfakes"); use the Content in a way that is defamatory, unlawful or offensive, or that distorts your likeness; register any right in your name or likeness; or, for Spark UGC, pass on the Content to anyone other than its advertising agency or media buyer and the advertising platform, only to the extent needed to run the Spark Ads, or use it for a different product or brand or after the Spark Licence Period ends.

Orders under earlier versions. Content delivered under an Order that stays under an earlier version of these Creator Terms keeps the licence terms of that version (Section 17).

8.2 Likeness, voice & moral rights

Likeness. For Dark UGC, the Brand may use your name, voice, image and social handle only as they appear in the delivered video, without time limit, in connection with that video (Section 8.1). For Spark UGC, it may use them only as they appear in your post, and only in the Spark Ads during the Spark Licence Period. In either case they may not be used to suggest that you endorse a product not shown in the video, that you are employed by the Brand, or that you have an exclusive partnership with it.
Agreed edits. For Dark UGC, you consent to the edits the Brand reasonably makes: trimming, cutting and re-editing the Content; re-ordering scenes; changing its aspect ratio or format; adding subtitles, captions, translations, text overlays, its logo, end cards and calls to action; adding licensed music; and combining the Content with its own footage in the same ad. Spark Ads run your post as you posted it. The Brand may not edit the Content in a way that changes the meaning of what you say, puts words in your mouth, distorts your appearance, or harms your honour or reputation.
Attribution. You agree that ads may run without naming you as the author, where this is customary in advertising. A Spark Ad shows your handle in any case.
Mandatory rights. Moral (author) rights that cannot be waived or transferred under applicable law, including the UAE law on copyright and neighbouring rights (Federal Decree-Law No. 38 of 2021), stay with you and are not part of the Assignment.

8.3 Spark codes & withdrawal

A Spark code is a technical setting, not the licence. A Spark code (or an equivalent authorization on another platform) is a TikTok setting that lets the Brand run your post as an ad. How long it works technically does not decide how long the Brand may use the Content — the Spark Licence Period in Section 8.1 does. You issue the code for a duration that covers at least the Spark Licence Period, and the Brand may not keep using it after the Spark Licence Period ends, even if the code still works.
Keep it live. For the Spark Licence Period (30 days from the day you provide the code, or the longer period recorded on your Order — Section 8.1), keep the post public and the code active. Do not delete, hide, make private or revoke it, except as allowed under the withdrawal rules below.
When you may withdraw. You may withdraw or stop a Spark authorization without breach only if: (a) the platform bans or restricts the post or your account for reasons not caused by you; (b) the Brand has not paid, or uses the Content outside its licence or otherwise in breach of these Creator Terms or the Brand Terms (report it to us first so that we can stop it); (c) removal is required by law, by an order of a court, regulator or other authority, or by a valid takedown request based on a third party's rights (legal takedown); or (d) there is a serious threat to your safety, such as harassment linked to the ad. If the threat is urgent, you may act at once — for example delete or hide the post or stop the code — without waiting for permission from us or the Brand, and notify us promptly afterwards. Where there is time, tell us first so that we can try alternatives, such as switching off comments or agreeing another solution with the Brand. Please tell us promptly, and within 48 hours where you can. In cases (a) to (c) you keep your full payout. In case (d) no strike is recorded, but the payout for that Order is reduced pro rata for the remaining days of the Spark Licence Period; if it has already been paid, you repay only that pro-rata share (Section 6.4) and nothing beyond it.
Any other withdrawal. Any other withdrawal during the Spark Licence Period is a breach of these Creator Terms, with consequences limited to that Order. We will first ask you to restore the post or the code and give you at least 48 hours to do so. If you do not, (a) the payout for that Order is reduced pro rata — by the share of the Spark Licence Period's days that were left when the code stopped working, calculated day by day — and if it has already been paid, you repay that share under Section 6.4; (b) a strike is recorded under Section 11; and (c) repeated or deliberate withdrawal may lead to suspension under Section 15. Any further claim is limited to proven direct loss caused by a deliberate withdrawal and is capped at your payout for that Order. Balances you have earned on other Orders are not affected.

8.4 MabrookUGC's own use & promotion of the platform

Running the Platform. We use your profile and Content to operate the Platform — to deliver Content to the Brand and for quality checks, support, disputes and our records.
Licence to promote MabrookUGC. For both Dark UGC and Spark UGC, you grant MabrookUGC a non-exclusive, worldwide, royalty-free, perpetual and irrevocable licence to use, reproduce, edit (for example cut, subtitle, resize or excerpt), publish and display every video you deliver through the Platform — including your name, image and voice as they appear in it — on MabrookUGC's own website, its own social media accounts, its sales materials and its advertising of the MabrookUGC platform (including paid ads promoting MabrookUGC). No further payment is due for this use, because this promotion also benefits creators. This is a licence, not an assignment. For Spark UGC you keep your copyright; for Dark UGC this licence is granted before, and reserved from, the Assignment to the Brand (Section 8.1).
Limits. MabrookUGC does not sell or license your videos to third parties under this licence. The Brand's rights under Section 8.1 are not otherwise affected. We do not use a video before the Brand's campaign is public unless the Brand agrees, and a Brand may ask us in writing to delay use for a reasonable period, for example for a confidential launch.
Removal. We remove a video from MabrookUGC's own channels if we receive a lawful takedown request or where a safety or legal reason applies, for example a threat to your safety. Write to support@mabrookugc.com with the subject line "Takedown request". Copies of sales materials already shared cannot be recalled.
Earlier Orders. For Content delivered under Orders that stay under an earlier version of these Creator Terms, the rules of that version on MabrookUGC's own use continue to apply.

8.5 Featuring your creator profile

What we may show. By joining the Platform you agree that, once you are approved, MabrookUGC may show your creator profile — your name (or first name and initial), profile photo, TikTok handle, city and country, niche, follower count or band, rating, number of delivered videos and TikTok performance statistics (which we may show in part or partly hidden) — publicly on MabrookUGC's own website (including pages that search engines can find), its own social media accounts, its sales materials and its advertising of the MabrookUGC platform, to present you to Brands and to promote the Platform.
No fee. This is a non-exclusive, royalty-free right. No payment is due, because this exposure is meant to bring you more Projects.
Never shown publicly. Your email address, phone number, birth year, price, advertiser permit details or documents, shipping address and bank or payout details.
How long. For as long as your creator account is active. If you close your account, we remove your profile from MabrookUGC's website and stop new posts featuring it within 30 days; posts, ads and sales materials already published or shared before then cannot always be recalled.
Removal for safety. We remove your profile from our public channels earlier where a safety or legal reason applies, for example a threat to your safety. Write to support@mabrookugc.com with the subject line "Takedown request".

9. Warranties by the Creator

You warrant and represent that:

You are the author of the Content (together with any contributors who have given their permission under Section 3.2), the Content is original, and it does not infringe any third-party copyright, trademark, publicity, privacy, or other right.
All music, images, clips, fonts, voiceovers, and third-party material used meet Section 3.3.
You have full authority to grant the rights in Section 8, every adult appearing in the Content has given their permission under Section 3.2, and no identifiable person under 18 appears in it.
The Content does not contain unlawful, defamatory, obscene, discriminatory, or otherwise objectionable material.
The permit details you give are accurate, and you will comply with all applicable laws, including advertising permit and disclosure rules (Section 3.4), tax laws, and the laws of your country of residence.

10. Exclusivity & competing work

You are not required to work exclusively through MabrookUGC.
However, for each specific brand you produce Content for via the Platform, you will not directly contact that brand or their affiliates to solicit freelance UGC work outside the Platform for a period of twelve (12) months from the last delivery to that brand through us. Direct-hire solicitation by that Brand to you during the 12-month window must be referred back to MabrookUGC; where the Brand insists on an off-platform engagement, a referral fee of 30% of the gross engagement value is payable to MabrookUGC.
You will not, for direct competitor brands of a Brand you are already contracted with through us, deliver overlapping UGC within 30 days of the delivery date, unless pre-approved in writing by us.

11. Conduct, performance & three-strike policy

We expect professional conduct at all times. A strike may be recorded for late delivery, failure to deliver, poor quality, non-compliance with the Brief, or withdrawal of Spark authorization in breach of Section 8.3. Late uploads and missed deliveries are recorded automatically; two or more strikes flag your account for review by our team. A person reviews every flagged account — no account is closed automatically. You can contest a strike by writing to support@mabrookugc.com.

Strike 1: written warning.
Strike 2: temporary suspension from new Projects and/or withholding of the payout for the affected Order only.
Strike 3: your account may be closed. Payouts you have earned for approved Content on other Orders are still paid; only the payout for the Order or Orders concerned may be withheld.

Serious breaches — harassment of staff or Brands, fraud, IP theft, use of fake accounts, plagiarism, off-platform solicitation, impersonation, filming a minor or a person without their permission, or unlawful content — are cause for immediate termination without prior strikes, and no payout is due for the affected Order. Payouts earned for approved Content on unrelated Orders are still paid, unless they were themselves obtained by fraud or the law or a court requires otherwise.

12. Confidentiality

You agree to treat as confidential any non-public Brand information (briefs, product roadmaps, pricing, samples received, strategies) and any non-public MabrookUGC information (rates, internal tooling, Creator counts, Brand counts, commercial data). You may not publish, share, or repurpose Briefs, product samples, or Brand communications on social media or elsewhere. Confidentiality obligations survive termination indefinitely for trade secrets and for three (3) years for all other confidential information.

13. Indemnification

You will compensate MabrookUGC, VM MEDIA LLC, its officers, employees and contractors, and the affected Brand for proven losses, fines (to the extent they can lawfully be recovered) and reasonable costs, including reasonable legal fees, to the extent they are caused by (a) your breach of these Creator Terms, (b) a claim that Content you created infringes a third-party right, (c) a claim by a person appearing in or contributing to the Content whose permission you did not obtain, (d) your own tax or regulatory obligations, or (e) defamatory or unlawful material that you added to a delivered video.

This does not apply to the extent a loss was caused by material, scripts, claims or instructions supplied by the Brand or by MabrookUGC, or by their own breach. Whoever makes the claim must tell you about it promptly, take reasonable steps to limit the loss, and not settle a claim at your expense without consulting you. The same loss cannot be recovered twice.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Neither party is liable for indirect, incidental, consequential, special, or punitive damages.
Our total aggregate liability to you under these Creator Terms, from any cause, is limited to the total amount we have paid you in the three (3) months immediately preceding the event giving rise to liability, or USD 500, whichever is greater. This does not limit our obligation to pay payouts you have earned.
Nothing limits liability for fraud or wilful misconduct, or any liability that cannot be limited under applicable law.

15. Suspension & termination

Either party may end the relationship at any time by written notice. You can close your account at any time by emailing support@mabrookugc.com from your account's email address with the subject line "Close my account"; we confirm the closure within 5 business days, subject to open Orders and payouts being completed or settled. Orders already in progress must be completed, unless we agree with you how to end them fairly.
We may suspend your account immediately where this is a proportionate response to suspected fraud, IP infringement, withdrawal of Spark authorization in breach of Section 8.3, harassment, off-platform solicitation, or another material breach. We tell you the reason and you may respond.
On termination: (a) payouts for approved Content that are not affected by a dispute or clawback under Sections 6.3 and 6.4 are paid in the next regular payout cycle; (b) Assignments of Dark UGC already made remain in force, and Spark licences already granted continue until the end of their Spark Licence Period, and no longer; (c) MabrookUGC's licence under Section 8.4 continues, subject to the removal rules in that Section; (d) confidentiality, warranties, indemnities, governing law and rights that have already accrued survive; and (e) your personal data is kept and deleted as described in the Privacy Policy.

16. Data protection

VM MEDIA LLC (MabrookUGC) is responsible for the personal data it processes to run the Platform. Our Privacy Policy explains what we collect, why, who receives it, where it is stored, how long we keep it, and your rights. This section summarises the points that matter most to creators.

16.1 Who sees your profile and when

When you apply. Only MabrookUGC staff see your application while we review it.
On MabrookUGC's public channels. Once you are approved, MabrookUGC may feature your public creator profile on its website, social media, sales materials and advertising as described in Section 8.5. These website pages can be found through search engines.
Once you are approved. Logged-in Brands that MabrookUGC has approved can see your roster card: name, profile photo, city, country, niche, gender, follower count or band, rating, Spark-verified badge, TikTok handle, join date, price, and TikTok performance statistics (such as median views and engagement), which we calculate from your public TikTok videos.
When a Brand opens your profile. It also sees your bio, engagement, portfolio videos, reviews, and whether an advertiser permit is on file (as declared by you, not verified by us).
When you apply to a Project. The Brand sees your application and the price you name.
When you are selected. The Brand can message you in the Platform chat. For Projects where the Brand ships you a product, it receives the shipping address you give for that purpose.
On delivery. The Brand receives your Content and may use it within its rights under Section 8 (for Dark UGC, once the Order is paid in full, as holder of the assigned rights; for Spark UGC, within the 30-day Spark licence).

Never shown to Brands: your email address, phone number, birth year, permit number, expiry date or document, and your bank or payout details.

16.2 Brands are responsible for their own use

Each Brand decides for itself how it uses creator data to select creators and run its campaigns, and for that use it is an independent controller, responsible under data protection law (including the UAE Personal Data Protection Law and, for creators in Saudi Arabia, the Saudi Personal Data Protection Law). A processor, by contrast, is a party that processes data on a controller's behalf and on its instructions. Our Brand Terms limit what Brands may do: they may use your data only to select and work with you and to use Content within their rights under Section 8; they may not sell creator data, build advertising audiences from it, use facial recognition, or use your likeness for AI training or synthetic content; and they must delete what they have exported once it is no longer needed. Brands may use AI tools to translate, subtitle or edit delivered Content only under business terms that exclude training. Entering your data into AI model prompts for such tasks is different from training AI models on your Content or generating a synthetic likeness of you — both of which are prohibited without your separate written permission.

Report misuse. If you think a Brand has misused your data or your Content — for example, by running your Spark post after the Spark Licence Period, using your likeness apart from the delivered video, contacting you outside the Platform for unrelated purposes, or sharing your details — email support@mabrookugc.com with the subject line "Misuse report". We will investigate, may suspend the Brand's access, and will help you raise the matter with the Brand. You can also complain to the data protection authority in your country.

16.3 Your rights and choices

You can ask to access, correct or delete your data, and use the other rights the law gives you, by emailing support@mabrookugc.com with the subject line "Privacy request". We aim to answer within 30 days, and we do not ask for a copy of your ID to verify your request.
Project updates by email and in your creator portal are part of the service. Promotional messages are sent only if you opt in, and you can opt out at any time.
If a personal data breach affects you — meaning the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data — we will tell you without undue delay where the law requires it.
MabrookUGC may use the videos you deliver to promote the MabrookUGC platform under Section 8.4, and removes a video from its own channels on a lawful takedown request or where a safety or legal reason applies.
MabrookUGC may feature your public creator profile under Section 8.5 while your account is active, and removes it within 30 days after you close your account, or earlier where a safety or legal reason applies.

17. Notices, assignment & miscellaneous

Notices to us: support@mabrookugc.com. Notices to you: the email address on your account and your creator portal.
You may not transfer these Creator Terms. We may transfer them to an affiliate or a successor that takes over the Platform, and we will tell you if we do.
Changes. We may update these Creator Terms. We tell you about material changes by email and in your creator portal at least 14 days before they apply to you. Every version carries a version number and an effective date. From the effective date, the updated version applies to your account: if you apply to a new Project or answer a new invitation on or after that date, you accept it for that activity. Orders already paid or started earlier continue under the version accepted for them, unless you expressly agree otherwise. Changes never reduce payouts you have already earned. If you do not agree to a change, you can close your account (Section 15); running Orders, payouts, chat, support and privacy requests remain available to you. Earlier versions you accepted can be viewed in your MabrookUGC account under "Legal documents", or requested from support@mabrookugc.com.
Order details. The content type (Dark UGC or Spark UGC), any longer Spark Licence Period and any other use recorded on an Order apply to that Order; for everything else, these Creator Terms apply. Orders placed under an earlier version keep the licence terms of that version.
Language. These Creator Terms are published in English and Arabic. The Arabic version is a translation that we keep in line with the English version. If the two differ, the English version prevails. This does not override mandatory law or the language rules of a regulator or court.
Severability. If any provision is found invalid or unenforceable, the rest of these Creator Terms remains in force, and the provision is replaced by a valid one that comes closest to its purpose.
No waiver. If we do not enforce a right straight away, we have not given it up.
Entire agreement. These Creator Terms, together with the details of each Order, are the entire agreement between you and us about your work on the Platform.

18. Governing law & dispute resolution

These Creator Terms are governed by the federal laws of the United Arab Emirates as applied in the Emirate of Sharjah. Disputes are subject to the exclusive jurisdiction of the competent courts of Sharjah, United Arab Emirates, without prejudice to our right (at our option) to refer any dispute to arbitration under the DIAC Arbitration Rules (seat Dubai, language English, single arbitrator).

For Creators resident outside the UAE: you submit to the above jurisdiction and waive any objection based on inconvenient forum or lack of personal jurisdiction.

Nothing in this Section removes rights you have under the mandatory law of your country of residence, including your data protection rights and your right to complain to a data protection authority.

19. Contact

VM MEDIA LLC (trading as MabrookUGC)
Sharjah Media City (Shams), Sharjah, United Arab Emirates
Licence No.: 2322072.01
Email: support@mabrookugc.com
Privacy requests: the same address, with the subject line "Privacy request"